Definition card
Prospect research, for agencies
For an agency, prospect research is learning enough about a company before a discovery call that the conversation can focus on its real problem. On Agency Call Intelligence, that is what Discovery Lab does: a brief with a company overview, recent news, conversation starters, and smart questions.
Tim Kilroy's discovery call playbook names skipping this step as the biggest mistake agencies make. They do not think about the prospect's business before dialing in, so the call drifts back to a pitch.